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Frequently Asked Questions
How do I redeem my digital cards for physical cards?
You can redeem your digital cards through your profile dashboard. Simply select the cards you want to redeem and provide your shipping address.
What happens if I encounter an issue during gameplay?
If you experience technical issues or believe there was an error, contact our support team immediately with details about the issue.
How long does it take to receive a response?
We typically respond to support requests within 24-48 hours. For urgent issues, please mark your email as "URGENT" in the subject line.
Can I get a refund on my purchase?
Refunds are handled on a case-by-case basis. Please review our Terms of Service for detailed information about our refund policy.
Additional Resources
Response Time: We aim to respond to all inquiries within 24-48 hours. For urgent matters, please include "URGENT" in your subject line. Our support team operates Monday through Friday, 9 AM to 6 PM EST.
Need to contact support?
Ask product questions, report problems, or leave feedback.